Before you engage Action Words, you may want to know a little about our track record.

Track record

We opened our doors in 1998.

  • Writing: over the years we have completed large and small writing assignments for a wide range of organisations.
  • Training: our writing workshops continually get positive feedback because they are practical and because we tailor every workshop to the individual client.

The key to our success

Being a small but totally professional organisation, we are very responsive to clients. If you want something, we’ll bend over backwards to deliver it to you.

The key to our success as writers is that we understand readers. Our writing has impact.

The key to our success in training is that people walk away from our workshops with practical tips and hints that they can begin using immediately.

About Frank Chamberlin

Action Words was founded by Melbourne marketing professional, Frank Chamberlin.

Frank is renowned for his teaching in Direct Marketing. He’s been presenting two subjects in the Masters of Marketing at Monash University for as long as he can remember. And in his spare time, he’s also been teaching with the Australian Direct Marketing Association since 1997.

As a writer, Frank has done it all. His regular blog has a very strong following. He’s made Action Words successful by delivering quality work, on time.

Frank’s early career included seven years in marketing with Du Pont, six years as Marketing Director with PricewaterhouseCoopers and four years in Direct Marketing with AXA.

As a writer, Frank Chamberlin delivers. His clients keep coming back because he listens to them carefully, he has an innovative approach and he provides text that is compelling. Readers sit up and take note when they read his impactful work.

As a trainer, Frank’s workshops are highly acclaimed:

The business writing course that Frank Chamberlin conducted for our staff was just excellent.

Kathryn Zammit, Manager Human Resources, Tempo Holidays