Feedback on our writing workshops

“Frank Chamberlin of Action Words has conducted his one-day writing skills workshops for our members for the last six years and we have always been delighted with the results. Frank communicates easily with delegates and our members always finish the day with new and better techniques for writing to their prospects and donors.”
Rob Edwards, Chief Executive Officer, Fundraising Institute Australia


"All the members of our team got real value from the day we had with Action Words. We began using some of the practical tips the very next day."
Anastasia Kailis, Melbourne Business School


"At Yarra Valley Water, we've been engaging Frank Chamberlin of Action Words to present training workshops for us for a number of years. Without exception, the workshops are always very well accepted by our staff. There are now numerous people at Yarra Valley Water who have been helped to write better through Frank's practical sessions."
Ros Pereira, Training Coordinator, Yarra Valley Water


"At Manningham Council we engaged Frank Chamberlin of Action Words to conduct business writing training for a large number of our people and we were very pleased with the results. Frank is a knowledgeable presenter who provided real value for attendees."
Sarah Neville, Senior Communications Consultant, Manningham Council


"We were able to put into practice many of the skills right away. I am more than happy to recommend the Action Words Workshop to anyone wishing to enhance their writing skills."
Jennifer Barrett, Pacific Strategy Partners


"We engaged Frank Chamberlin to present his 'Plain English for Business' workshop a number of times for different groups of our people at Western Water. From senior executives down, the feedback was incredibly positive. All attendees felt they got real value from this investment in training. 
Natalie Henderson  |  Manager, Leadership & Development, Western Water


"I was extremely pleased with the outcome of our one-day writing skills workshop with Action Words. It was perfectly pitched for our team. Frank made sure the material was relevant and usable. The attendees came away brimming with confidence. It was an excellent course that I thoroughly recommend to any organisations wishing to improve their communications."
Chris Washington-Sare, Head of Fundraising & Marketing, Greenpeace


"Frank from Action Words came in and spent a day with our Corporate Communications team on improving our business writing skills. Every team member got real value from the session. Frank made the session very relevant to our work and was able reinvigorate our passion for words. This is a workshop I am very happy to recommend."
Natasha Whalley, Manager Corporate Communications (Acting), SP AusNet


"We had Action Words in for a one-day writing skills workshop and we all found it really worthwhile. It was a valuable day, for sure."
Natalie Ryan, Senior Brand Manager,


"We got a lot more out of the session than we expected. The session was well presented and the subject matter was accessible and well tailored to our business."
George Rogers, Corporate Management Accountant, Electranet


"Action Words were able to tailor a course for us on short notice. It was comprehensive, yet accessible enough for all skill levels to learn a great deal. Would recommend Actions Words to others."
Ryan Raybould, Web Content Officer, City of Greater Geelong


"We engaged Frank Chamberlin of Action Words to present his better writing workshop for our staff and it was certainly well worthwhile. It was such an enjoyable session and totally practical. Everyone walked away with usable ideas for improving their writing."
Travis Paterson - Assistant Principal, Surrey Hills Primary School


"The business writing course that Action Words conducted for our staff was just excellent."
Kathryn Zammit, Human Resources, Tempo Holidays


"I would most definitely recommend the writing course to other government bodies."
Demelza Millar, Department of Justice


"We had Action Words come in to present their writing workshop to five different groups and the feedback was positive each time. The course was relevant for all staff and has definitely been useful – no doubt about it. The sessions were well presented and the trainer’s knowledge of the topic was excellent."
Irene Tan, Human Resources, ASSA ABLOY


"The Action Words business writing workshop was totally practical and very worthwhile. It made a real difference for us in both our business writing and our communications with our supporters."
Trish Hardy, Royal Melbourne Hospital



"Thanks for coming in to train our marketing team. We are all using the techniques you taught us and it is making a real difference to our communications."
Tara Anderson, Marketing Manager, Baptcare


"We had about 15 of our people go through the Action Words workshop and it was valuable and useful for everyone. It is such a practical workshop that you can’t help using the techniques and concepts presented. The feedback from my staff was that it got back to basics and was thoroughly enjoyable."
James Rodrigues, Retail Newspaper Sales Manager, The Age


"We engaged Action Words to present a one day workshop for our staff and we are so glad we did. It was a really worthwhile training investment. Not only did the staff members enjoy it, without exception every one of them finished the day with new and useful techniques for improving their writing."
Sara Daymond, Head of Marketing, Guild Financial Services


"We had a large group of our people attend the session from Action Words and we were thrilled with the results. Everyone gained something practical and we felt the time investment was well worthwhile."
Suzana Ristevski, Strategic Marketing Director, GE Capital


"We engaged Action Words to present a workshop on plain English writing for a group of our educational support staff. The content contained lots of relevant exercises and was very well accepted by our people. We were very pleased with the outcome and consider it a very positive training experience."
Annette Rome, Director of Staff Learning, Methodist Ladies' College


"The training yesterday was great, thank you. The content was really useful and I am already applying the lessons to some pieces I am working on today."
Joe Linnestad, Customer Service Manager, La Trobe University


"Your recent workshops at ANZSOG were fantastic and well received! You've inspired myself, the marketing team and the wider group at ANZSOG to be better writers."
Natasha Mason, Marketing Officer, The Australia and New Zealand School of Government


"I just wanted to thank you for yesterday. The pace of the training was perfect for our group, you really kept it interesting and moving, which meant the day went so fast. Thanks so much, and keep an eye on our web pages, I am sure they will be greatly improved as a result of the workshop."
Rachael Ruiz, Manager, HR Information and Systems, Deakin University


"When Action Words presented the one day writing skills workshop for us at bankmecu, we all got value from it. Frank kept everyone engaged all day and made it a really useful training experience. I'll be looking at having a refresher down the track because I was so impressed."
Justin Fennessy, Marketing Manager, bankmecu


"Thank you Action Words for a very worthwhile day – what a difference this will make. Your workshop exceeded our expectations."
Zana Ballantyne, Training Manager, ADP Payroll


"The writing workshop was perfectly tailored to our needs, incorporating our brand standards and writing style. Whilst we had a diverse skill set in the course, beginners gained much value from learning about writing principles and our more advanced writers appreciated the reinforcement of writing fundamentals. Thank you."
Marita Smith Senior Communications Manager Australian Unity Healthcare


"After our first session, we asked Action Words to come back and conduct their web writing course to another three groups. The course was comprehensive, practical and well-targeted. It far exceeded our expectations."
Jade Gulliver, Web Officer, Moonee Valley City Council


"In our industry it's critical to get the words right. The day of training with Frank from Action Words focused on copywriting, headlines, proofreading and business communication. All feedback from team members was excellent and our people are looking forward to putting the training into action."
Susannah Bowen, Head of Marketing, Cengage Learning Australia


"We have had Action Words present their writing course three times for different groups and the attendees are always very enthusiastic. We plan to engage the company again and we are certainly happy to recommend this course."
Wendy Hillman, Training & Development Manager, Management and Research Centre (MARC)